The SimplePlaybooks Blog
Key Performance Indicators for Customer Success Teams
Measuring your business success is easier said than done. What may seem like “working” for you might not be that good in real.
Laurent Lemaire
January 30
Key Metrics to Track for SaaS Churn: A Comprehensive Guide
If too many customers are leaving your business, it can potentially mean you’re investing too much in acquisition while not getting the maximum ROI.
Laurent Lemaire
January 23
Innovative Engagement Strategies by Customer Success Teams
Customer engagement is all about how you interact with your existing and potential customers, both online or offline. The goal of these interactions is to create a positive customer experience with your business.
Laurent Lemaire
January 16
Essential Tools Every Customer Success Team Needs
Customer service is a big part of any business’s success. Generally, customer service involves answering questions and solving problems. If you’re keeping them happy and satisfied, it might be the right time to think about customer success.
Laurent Lemaire
January 9