The SimplePlaybooks Blog customer-success
Advanced Training Programs for Customer Success Professionals Content Brief
Advanced training programs equip CS teams with skills like strategic thinking, better communication, and relationship management.
Laurent Lemaire
April 16
The Ultimate Guide for Customer Success Team Leaders
Effective leadership in customer success demands a certain level of adaptability and collaboration. You’ll need expertise in multiple areas – the communications skills of customer support, the technical knowledge of product development, and so on.
Laurent Lemaire
April 16
What Is Customer Activation and Why You Should Care?
It’s not enough for a customer to just buy your product – you also want them to experience its complete benefits. That’s exactly what customer activation is.
Laurent Lemaire
April 16
Managing Customer Success Teams
Managing customer success teams isn’t easy. Their job is vital: Keeping your customers happy. That’s difficult enough on its own, but it gets even worse when you have a large and diverse user base. The more users you have, the more complicated their needs will be.
Laurent Lemaire
February 6