The SimplePlaybooks Blog

Allcustomer-successsaas
customer-success

Advanced Training Programs for Customer Success Professionals Content Brief

Advanced training programs equip CS teams with skills like strategic thinking, better communication, and relationship management.

SimplePlaybooks Author

Laurent Lemaire

April 16

customer-success

The Ultimate Guide for Customer Success Team Leaders

Effective leadership in customer success demands a certain level of adaptability and collaboration. You’ll need expertise in multiple areas – the communications skills of customer support, the technical knowledge of product development, and so on.

SimplePlaybooks Author

Laurent Lemaire

April 16

customer-success

What Is Customer Activation and Why You Should Care?

It’s not enough for a customer to just buy your product – you also want them to experience its complete benefits. That’s exactly what customer activation is.

SimplePlaybooks Author

Laurent Lemaire

April 16

saas

Why Do Customers Leave? Unpacking Reasons for SaaS Churn

Understanding the reason behind churn and knowing how to fix it is crucial for any SaaS business. In this article, we will discuss exactly that.

SimplePlaybooks Author

Laurent Lemaire

March 5

1234